CSI is serious about service and support. We stand behind every system, before and after the sale, with product documentation and assistance; quick turnaround shipping; in-depth technical support for users; and extensive on-line product and technical information. Choose from the options below for fast answers to your questions. Our latest update is always available on our website. Please check our New Release notes for our latest updates.

Online Support

To obtain online support, please use the following link to install TeamViewer v12, allowing our support staff to access your system. Please email your TeamViewer id and password. Click Here to Download TeamViewer v12 Program


CSI License Renewal Process

In order to keep in touch with our customers, CSI license is required to be re-registered annually. License renewal message pops-up 4 weeks in advance to give users sufficient time to contact CSI.

Renewal Process for Customers that are on CSI Support Program:

Customers that have signed up for CSI support program, may renew the license through our website automatically and have access to the latest upgrades/manuals. Please register online to obtain your system activation and upgrades. If you have already registered, select Returning Customers option, Logon, and select registration. Copy and paste the security code from your registration screen enter your name, phone#, address and select Submit. Enter/Copy the security code in registration screen and press Register.

Renewal Process for Customers that are Not on CSI Support Program:

Customers that are not on CSI support program, may register by phone, email or internet. There is no charge for software renewal, however in order to keep your software up to date and be able to give proper support, the software must be upgraded at least once every 3 years.

Register By Phone, or email

If you prefer to register by phone, please call our support line 416-497-0370, or toll-free 1-888-836-7274 x2. When calling, please make sure to have your system Security code ready. To get your Security Code, go to your server computer, Exit the program and login. Call us with your system security code to get your Registration Password. Enter it on the Reg. Code Field and select Register. Alternatively, you may select email option to email the registration code to obtain your password.

Windows XP Support Ended

Please note after 15 years, support for Windows XP ended on July 1, 2017. CSI will not support TMS running on Windows XP, nor TMS 2.2x Version. CSI will not be able to provide license renewal password because there are no more security updates and there is issue with SSL Connection. TMS requires TLS 1.2, which is not supported by Windows XP nor by TMS 2.2x version. This could be a huge security issue with CSI database. For PCI compliance reasons it is very important that customers migrate to a modern operating system such as Windows 7, Windows 8 or Windows 10 and TMS 2.4x version as soon as possible. Customers must purchase the latest TMS 2.4.x update that support Windows 10, or switch to CSI cloud-based hosted solution.

For additional information on CSI upgrade click here.

For additional information on CSI hosted solution click here.

Support Plan

We believe that having your business is both a privilege and a responsibility. We hope to maintain that business by providing you with the best possible service.

In order to help you to concentrate on your business, it is crucial that CSI provides first-class support that complements our information system solutions. We would like to ensure that you continue to operate your system smoothly and take advantage of the latest upgrades.

We have made our support fee the lowest in the industry (as low as .78c per day), in order to encourage all of our customers to sign up, and protect their investment.

The support fee will be used towards the development of new features and enhancements in order to keep up with the latest technology and changes in the industry. The support gives you the following privileges:

  • Diagnosing Software failures and assistance
  • Free Online backup to protect your valuable data
  • Correcting Software defects
  • Unlimited Toll-free, online and internet assistance
  • Periodic Updates including bug fixes and enhancements
  • Access to our emergency support line during off-shift hours
  • Database Maintenance, and backup

Should you wish to sign up, simply click here and purchase the support package. or switch to CSI hosted solution to protect your investment. CSI hosted solution includes free online support and upgrades. For additional information on CSI hosted solution click here.