SUPPORT

Our Company

CSI is serious about service and support. We stand behind every system, before and after the sale, with product documentation and assistance; quick turnaround shipping; in-depth technical support for users; and extensive on-line product and technical information. Choose from the options below for fast answers to your questions. Our latest update is always available on our website. Please check our New Release notes for our latest updates.

Un-attended Remote Login

To obtain un-attended online support, please use the following link to install TeamViewer v12, allowing our staff to access your system. Please email your TeamViewer id and password.

Click Here to Download TeamViewer v12 Program

.

CSI License Renewal Process

In order to keep in touch with our customers, CSI license is required to be re-registered annually. License renewal message pops-up 3 weeks in advance to give users sufficient time to contact CSI.

Renewal Process for Customers that are on CSI Support Program:

If you have signed up for CSI support program, you may renew your license through our website automatically and have access to the latest upgrades/manuals. Please register online to obtain your system activation and upgrades. Click on the following link and select New customers. If you are already registered, select Returning Customers option. Logon, then select registration. Copy and paste the security code from your registration screen enter your name, phone#, address and select Submit. Enter/Copy the security code in registration screen and press Register.

Renewal Process for Customers that are Not on CSI Support Program:

If you are not on our support program, you may register by phone, email or internet. There is no charge for software renewal, however in order to keep your software up to date and be able to give proper support, you are required to update your software at least once every 3 years. Your license WILL not be re-registered if the software version is out of date. For additional information on our upgrade or support please visit here.

Register By Phone, email/Helpdesk

If you prefer to register by phone, please call our support line 416-497-0370, or toll-free 1-888-836-7274 x2. When calling, please make sure to have your system Security code ready. To get your Security Code, on your server computer, Exit the program and go back in. You should get the registration screen. After obtaining your Registration Code, enter it on the Reg. Code Field and select Register. If you have internet connection after contacting tech support, select appropriate Help desk and press invite. This would allow our support staff to logon and do the activation for you. Alternatively you may select email option to email the registration code to obtain your password.

Windows XP License Renewal

Please note after 15 years, support for Windows XP will end on July 1, 2017. CSI will not support TMS running on Windows XP, nor be able to provide license renewal password because there is no more security updates and there is issue with SSL Connection. TMS requires TLS 1.2, which is not supported by Windows XP. This could be a huge security issue with CSI database. For PCI compliance reasons it is very important that customers migrate to a modern operating system such as Windows 7, Windows 8 or Windows 10 as soon as possible.

Support Options

  • Help Desk Support to report Bugs, Ask Questions, Make Suggestions
  • Frequently Asked Questions
  • New Release Notes
  • Use 'Chat with us' icon above to chat live with our support staff.

We believe that having your business is both a privilege and a responsibility. We hope to maintain that business by providing you with the best possible service.

In order to help you to concentrate on your business, it is crucial that CSI provides first class support that complement our information system solutions. Click to view our support program.

We would like to ensure that you continue to operate your system smoothly and take advantage of the latest upgrades.

We have made our support fee the lowest in the industry (as low as .78c per day), in order to encourage all of our customers to sign up, and protect their investment.

The support fee will be used towards the development of new features and enhancements in order to keep up with the latest technology and changes in the industry. The support gives you the following privileges:

  • Diagnosing Software failures and assistance
  • Free Online backup to protect your valuable data
  • Correcting Software defects
  • Unlimited Toll-free, online and internet assistance
  • Periodic Updates including bug fixes and enhancements
  • Access to our emergency support line during off-shift hours
  • Database Maintenance, and backup

Should you wish to sign up, simply visit our website and purchase the support package using our secure website and download upgrades automatically to your system whenever there is a new upgrade.