Pickup & Delivery App
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Pickup & Delivery Process
What is Cleantie Customer App?
Cleantie is North America’s fastest-growing — Dry Cleaning, and Laundry Pickup & Delivery company, using technology to make your life easier so you have more time to get back to your busy life. Through the Cleantie network, 5000+ partners gain more business, and busy customers get the best, the most convenient, high-quality pickup and delivery experience. Users can quickly set up an order by using the free app. You can now conveniently find the best dry cleaner, and laundromat, place a pickup and delivery order online or use Walk-in option to drop off your laundry or pickup at the store and pay in advance without waiting in line.
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How does it work?
1. Download the app, and create an account using
your mobile phone number to register.
2. A security code is sent to your mobile phone and must be used to activate your account.
3. Setup your profile.
4. The pickup location will automatically be set to your current location, Tap "Current Location" to edit the pickup location.
5. You may use the search option or use the Saved Addresses. Use the 'Addresses' option from main menu to setup your specific addresses such as Home, Office, etc.
6. Based on your selected address, Cleantie will display the stores that offer pickup/delivery service to your location or are available nearby. From the available options, select the location that is close to you.
7. You can click on the business name and read the customer's review, ratings, pickup/delivery hours, prices etc. After you have selected your favorite store, swipe to the left to set your default store.
Pickup & Delivery Request Process
1. Tap the Truck Icon, then "PICKUP DATE" option and select a date.2. Tap the "PICKUP TIME" and select an available time. If the 'Now' option is available, the Pickup time would be auto selected within the ETA period.
3. Enter any special request and tap 'Request Pickup' to initiate the request
4. Once your pickup request is accepted, you will receive a push notification confirming the request.
Follow steps below to cancel your pickup request
1. Tap the icon from the top left corner.
2. Select 'Pickup Requests'.
3. Select the pickup request you wish to cancel
4. Scroll to the bottom of the request and tap 'Delete Request'
Walk-in drop off and pickup process
1. Tap the Man icon located in the top right corner.2. Tap the "PICKUP DATE" option and select a date.
3. Tap the "PICKUP TIME" and select an available time. If the 'Now' option is available, the Pickup time would be auto selected within the ETA period.
4. Enter any special request and tap 'Request Pickup' to initiate the request.
5. Once your pickup request is accepted, you will receive a push notification confirming the request.
How to cancel your pickup request
1. Tap the menu icon from the top left corner.
2. Select 'Pickup Requests'.
3. Select the pickup request you wish to cancel and tap to display its details.
4. Scroll to the bottom of the request and tap 'Delete Request' to cancel the request.
Ready to start your online pickup/delivery business?
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